Installation，Training and After-sale service

Installation:

 

◆15 days before the delivery of the equipment, provide the customer with the installation layout plan (including the civil engineering, water, electricity, gas consumption, piping, interface and other requirements for equipment installation).

 

◆When the equipment is installed in the user's factory, the user is required to provide enough space, power supply and ventilation system to install the equipment. The installation shall be carried out by our strictly trained engineers. We are responsible for equipment installation and commissioning. The customer is responsible for the civil work of equipment installation and the connection of water pipe, gas pipe and power line to the machine tool designated by our engineer. We are responsible for the pipeline connected with the machine tool, but the user shall provide necessary cooperation and assistance for the installation and commissioning of our engineer's equipment.

Training:

 

◆The training of personnel shall be completed in the customer’s factory. And the training time shall be one week.Trainees are required to be mechanical, electrical or optical assistant engineers or engineers, understand computer operation, and be able to draw AutoCAD drawings.Trainees shall pass the assessment on equipment operation, laser basic knowledge, safety protection, maintenance and other aspects organized by the supplier before going to work.


◆Mainly study equipment maintenance, operation, laser protection, processing technology, graphic editing, common troubleshooting, etc. he training of personnel shall be completed in the customer’s factory. And the training time shall be one week. Mainly study equipment maintenance, operation, laser protection, processing technology, graphic editing, common troubleshooting, etc.

After-sale service: 

 

◆After the acceptance of the equipment, the warranty period of the whole machine is 1 year and the laser is 3 years. If the parts of the system have quality problems within the warranty period, our well-trained service engineers will provide telephone or on-site services at any time. Telephone response is within 2 hours, and on-site service is within 24 hours.

 

◆During the warranty period of the equipment, our company is responsible for the free replacement of parts and services for any damage or damage caused by the quality of the equipment itself, except for the conventional consumables (such as optical lenses, nozzles) and the accidents that are the responsibility of the user's illegal operation.

 

◆ After the equipment warranty period, our well-trained service engineers will provide telephone or on-site services at any time. Telephone response is within 2 hours, and on-site service is within 48 hours. In case of replacement of spare parts, our company will charge the cost of spare parts according to the market price, and you will bear the travel expenses of our maintenance engineer.

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